At LacyShore, we are committed to providing high-quality products and excellent after-sales service. If you are not satisfied with the items you received or if there is a quality issue, we offer a hassle-free return process within 14 days of delivery.

Return Process

If you would like to return or exchange an item, follow these simple steps:

  1. Contact Us: Email us at lacyshore395@gmail.com with your name, order number, and the reason for your return. If the return is due to a quality issue or wrong size, please attach photos of the items.
  2. Wait for Response: We will respond to your email with the return address within 24 business hours.
  3. Prepare the Package: Place the item(s) in their original packaging, ensuring all original labels are intact.
  4. Ship Your Return: Drop off your package at your local post office and send it to the return address we provide.
  5. Refund or Exchange: Once we receive and inspect the returned items, we will promptly process a refund or exchange according to your preference. Refunds will be issued within 7 business days after we receive the package.

Return Conditions

  1. Return Window: Items must be returned within 14 days of delivery.
  2. Condition of Items: Items must be unused, undamaged, and unwashed, with all original packaging and labels intact. We cannot accept items that have been worn, washed, or altered in any way.
  3. Return Authorization: Please contact us before returning any item. Items sent back without prior communication will not be accepted.
  4. Return Shipping: The buyer is responsible for return shipping costs and any related fees. We do not provide pre-paid return labels. Returns should be shipped via your local postal service.

Exchanges

If you would like to exchange an item for a different size, color, or pattern:

  1. Exchange Window: You can request an exchange within 14 days of delivery.
  2. Item Condition: The items must be unused, unwashed, and in their original packaging with all labels intact. Items that do not meet these criteria will not be eligible for exchange.
  3. Availability: Exchanges are subject to stock availability.

Return Postage

For international orders, return shipping costs are the buyer’s responsibility. You can ship your return through any local postal service. Please inform us once your return has been shipped.

Return & Exchange Address

Please contact us at lacyshore395@gmail.com for the return address and additional instructions.